Jumpseat Policy Agreement

Policy published by Network Airside Europe on 10 Oct 2023.
  1. General Rules & Restrictions
  2. Application for Travel
  3. Issue of Tickets
  4. Process for Day of Travel
  5. Conditions of Travel
  6. Priority Code List
  7. Sectors / Routes with Restrictions
  8. Feeder Operators
  9. Notes

1.

General Rules & Restrictions
1.1

All persons who travel and/or wish to travel on a flight operated by or on behalf of a DHL company as a Jump Seat Passenger or Additional Crewmember (each such person hereinafter being referred to as a "Passenger" agree to be bound by these terms and conditions of travel as may be amended or notified to such Passengers by the posting of revised conditions on the DHL Website:

          https://jumpseat.dhl.com/userpolicy.jsp
         
Where a flight is operated by a third party on behalf of a DHL company, additional requirements may be imposed by the carrier.
1.2 All Passengers expressly acknowledge that travel on DHL-flights is a discretionary privilege and to be used for company business travel only. It is not intended to be used for personal travel. This privilege may be withdrawn at any time. Travel may be restricted or unavailable on particular sectors / routes either temporarily or permanently (see 7). Further, a Passenger may be refused travel at any time up to the departure of the aircraft in the event that hazardous / dangerous goods are accepted as cargo on the same flight.
1.3 Captains have been instructed only to accept authorised Passengers. However the Captain may, in the Captain’s absolute discretion, decide whether to accept or refuse travel to an authorised Passenger.
1.4 A person may only travel as a Passenger following:
1.4.1 Approval for jumpseat travel by an authorised sponsor (Sponsor responsibilities see 1.6.);
1.4.2 Approval for jumpseat travel by the Duty Manager of Network Control Center in Leipzig "EUNCC" or a person expressly delegated to by such Manager or for LATAM Region the LATAM NCG Department. Such approval is entirely at the discretion of the EUNCC Duty Manager or for LATAM Region at the discretion of the LATAM NCG Department, and any decision regarding eligibility to fly and priority of Passengers is final to airline approval.
1.4.3 Acceptance of these terms and conditions as amended and/or as may be further notified upon each request for travel;
1.4.4 Receipt of a valid ticket for travel; and
1.4.5 All Passengers must carry and be able to present a company ID, a valid passport and, if necessary, a visa.
1.5 Abuse of or non-compliance with any of the terms and conditions of this travel policy will be reported to the Passenger's sponsor which may result in the suspension of all jumpseat travel for that individual in the future, and may further result in disciplinary action up to and including termination of employment.
1.6 A jumpseat sponsor carries the main responsibility to ensure that all his requestors are known to him and fulfill the requirements to jumpseat. This especially applies to aviation security requirements. In Europe the sponsor needs to sign the following Sponsor Responsibility Statement:

Jumpseat Sponsor Responsibility Statement

Before applying and being approved as sponsor in the jumpseat system. The approval of sponsors in Europe is coordinated either through the Head of Flight Operations EAT / DHK and Director Network Airside & Airport Affairs Europe. To be approved as a sponsor in Europe the applicant is generally either from Airline Flight Operation & Crewing Departments or any delegated DHL Network (NCC / NCC) Manager.
1.7 If a Passenger's journey involves an ultimate destination or a stop in a country other than the country of departure, the Warsaw and/or Montreal Convention may be applicable. The Warsaw and/or Montreal Convention governs (and in most cases, limits) the liability of air carriers for death or personal injury, as well as in respect of loss of or damage to baggage. On accepting these terms and conditions of travel, each Passenger expressly accepts these liability limits.
No DHL company shall have any liability to a Passenger arising out of the delay or cancellation of any flight.
1.8 Passengers cannot interfere with flight operations or the flight crew as they perform their duties. Doing so is a violation of the regulations and will lead to exclusion from further Jumpseat travel and disciplinary action.
1.9 DGR / HAZMAT restrictions:
1.9.1 Do not carry DGR / HAZMAT – if DHL cannot ship it, then you cannot bring it.
1.9.2 All passengers need to ensure they know about the standard IATA Dangerous Goods "Restricted Articles" requirements in its most current version and confirm by using the jumpseats that they do not carry any of those "Restricted Articles" with them when travelling on DHL flights.
1.9.3 Passengers and Crew are prohibited from carrying battery-powered portable electronic smoking devices such as e-cigarettes in hold baggage and from recharging the devices in the cabin  
1.9.4 new update: Spare lithium batteries as well as Hoverboards or similar devices are prohibited from checked/hold baggage
1.10

Access to jumpseat travel is only open to airline staff contracted by DHL and DHL Staff.

DHL does not authorize the carriage of children under the age of 12, infants, persons with reduced mobility, inadmissible passengers, deportees or persons in custody.

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2.

Application for Travel
2.1 All jumpseat travel requests must be made via the following:

          https://jumpseat.dhl.com
2.2 All queries regarding jumpseat travel should be addressed to the EUNCC by telephone on +49 341 4499 5672 /-3 or by mail to EUJumpseat@dhl.com. For jump seat travel queries in the LATAM Region, the LATAM NCG Department should be contacted by e-mail via avisoc@dhl.com; For MEA & SSA region please contact BAH Dispatch and the colleagues for SSA
2.3 First time application:
2.3.1 On the first visit to the website referred to above, all Passengers must request a login which will be reviewed and, if acceptable, approved by EUNCC or by LATAM NCG Department for the LATAM Region. Following approval, each Passenger will receive a personal user ID and password by email. (Following the first login, it is recommended that each Passenger changes their password);
2.3.2 On receipt of the user ID and password, each Passenger is required to accept the terms and conditions of travel set out herein. This acceptance must be confirmed before creation of their Passenger profile; and
2.4 Following approval by EUNCC or by LATAM NCG Department for the LATAM region and the acceptance of these terms and conditions, a Passenger must fully complete their profile (see 2.4.1.a–m.) 72 hrs before, following which a request for a jump seat can be made.
2.4.1.a Name of Passenger (Mr/Mrs/Miss);
2.4.1.b Nationality;
2.4.1.c Passport Number. Please note that in the case of international travel all passports shall be valid for in excess of 6 months calculated by reference to return flight, where known.
2.4..1d Correct Company name;
2.4.1.e Function;
2.4.1.f Contact Telephone Number;
2.4.1.g E-mail Address;
2.4.1.h Emergency contact name;
2.4.1.i Emergency contact telephone number;
2.4.1.j Birth Date
2.4.1.k Passport Expiry Date
2.4.1.l Select a sponsor (who should be contacted before requesting a jumpseat as the sponsor is only allowed to accept a new requestor if certain conditions are met, also refer to 1.6)
2.5 Each request for jumpseat travel must contain the following information:
2.5.1 Flight origin and flight destination;
2.5.2 Desired date of travel (including return date, if applicable);
2.5.3 Reason for travel (in the case of a meeting / visit please confirm with whom);
2.6 All requests for jump seat travel must be received by EUNCC for the European Region and by LATAM NCG Department for the LATAM Region at least 24 hours prior to the scheduled departure time (see §6 for differences), save for:
2.6.1 Positioning flight crews, who must apply no later than 12 hours prior to the scheduled departure time; and
2.6.2 Mechanics and/or crew on duty required in an AOG situation, who must apply no later than 3 hours prior to the scheduled departure time.
2.7 Each request for jumpseat travel received and processed by EUNCC for the European Region and LATAM NCG department for the LATAM region will be processed individually, allocated a priority code and be subject to the restrictions set down in paragraphs 5 to 8 below. Prior success in applying for jumpseat travel shall in no way set a precedent for future requests, and EUNCC and LATAM NCG Department have absolute discretion to refuse travel for any reason, including available space and the reason for travel.
2.8 Each request for jumpseat travel will be processed on the day of departure by EUNCC for the European region and LATAM NCG department for the LATAM region: the approval process in Europe for the jumpseat requests starts about 11:00 CET for flights in the following night and should be in general finished around 13:00 CET. Tickets have to be requested by latest 11:00 CET to guarantee the times. The tickets will be issued directly after that time but always depending on the approval status and could take longer if additional internal approval from carrier is necessary. (Operator gives final approval 30 mins after EUNCC initial approval). Early departures from outstations and charter flights will be processed in order to meet travel requirements. Applicants are able to check on the status of their request at any time via the jumpseat website.
2.8.1 Due to special regulatory & operationally requirements (eAPIS, GENDEC & Catering), jumspeats for the following listed destinations will have to be pre-confirmed a minimum of 24 hours prior STD to ensure compliance. Such a pre-approval can still be rejected in case of higher priority staff based on the priority list: IST / ISL, BAH, LOS & all US destinations
2.9 Following approval for jump seat travel by EUNCC for the European Region, LATAM NCG department for the LATAM region and BAH Dispatch for MEA & SAA, each Passenger will receive confirmation of the same via email. Following receipt of such email, each Passenger will be able to access their ticket on the website, which must be printed out and carried by the Passenger at all times.

For flights within Europe the ticket can be downloaded to a PDA as a pdf document and presented in connection with a company ID and passport. This kind of "e-Ticket" may be approved by DHL but it can result in being rejected at certain airports where it is required to present a paper ticket to access security!

Travel will be refused if a ticket is not presented upon boarding, either at origin or destination. Failure to present a valid ticket to the will result in the Passenger being refused access to the flight.

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3.

Issue of Tickets
  Tickets will be issued out of the following locations as set out below:
3.1 Outbound Leipzig
3.1.1 EAT / DHK crew-members: tickets will be printed at EAT Flight Dispatch and can be collected from there at any time up to the required check-in time referred to in paragraph 4.2 below:
3.1.2 For DHL staff and business travel: tickets to be printed by Passenger from the website; and
3.1.3 The Passenger's name will be added to the flight release.
3.2 Outbound from all other stations
3.2.1 The Jumpseat System will automatically send a travel ticket to the station of departure via email, fax or SITA. This ticket is the only valid authorisation for jumpseat travel. For flights within Europe the ticket can be downloaded to a PDA as a pdf document. No other form of authorisation is to be accepted. A list of all approved Passengers will be available at the 'log in' page of the jumpseat tool; and
3.2.2 The following procedure is to be followed by the station of departure:
(a) A copy of all issued tickets is stored electronically and the protection of electronic data is ensured as per IOSA standards
(b) One copy of the ticket to be kept by the Passenger and one copy handed over to the crew upon boarding. However, in the event that there is more than one leg of the journey, each Passenger shall carry one copy of the ticket per leg to be traveled (in the event that the flight number changes).
3.2.3 A GENDEC with the Passenger's name will be sent by airline operational departments to those Gateways that require this in order for the Passenger to pass Customs
3.3 Transit Stations
  If a Passenger changes flights in an intermediate station, and the flight number for the outbound leg differs from the flight number for the inbound leg on which that Passenger is required to hand over a copy of their ticket to the NCC representative in the transit station. This copy is to be retrieved and filed accordingly. EUNCC for the European Region and LATAM NCG department for the LATAM region will send a copy of all valid tickets to the relevant transit stations. For the avoidance of doubt, in the event that a Passenger passes through a transit station on the same flight number for the outbound flight as the inbound flight, they are not required to leave a copy of their ticket at the transit station (the ticket being left at the station of origin will suffice).

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4.

Process for Day of Travel & Station Entry / Exit Limitations
4.1 All Passengers should carry their ticket for jump seat travel and all necessary personal identification documentation (including passport) with them at all times, and presents them for inspection when requested to do so.
4.2 Reporting times and location-specific procedures
4.2.1 Outbound Leipzig
  Each Passenger must present themselves 60 minutes prior to the scheduled departure time at the security desk at the building of EAT Leipzig, August-Euler-Str. 1, 04435 Schkeuditz.
  After security check Passengers should proceed to the Border Police (only for non Schengen destinations) and then to the crew bus departure point and then should take a crew bus to the aircraft no less than 45 minutes before the scheduled departure time.
4.2.2 Outbound Brussels
(a) Each Passenger must present themselves 90 minutes prior to the scheduled departure time at the Crewcenter (next to Abelag) at Brussels National Airport, B-1930 Zaventem.
(b) All Passengers should present themselves at DHL CPH Hub Security (Kystvejen 24, Phone: +45 32 48 48 48) 90 minutes prior to departure and show a jumpseat ticket. CPH Security Officer, after verifying the Passenger's identity and jumpseat approval, allocate a boarding number, stamp off the boarding pass and sign it.
(c) A bus will take all Passengers to the aircraft at the appropriate time and:
(d) For the avoidance of doubt, Passengers on transit through Brussels must either remain on the aircraft or in the designated crew area until departure of their flight. Under no circumstances are they allowed to leave the airport.
4.2.3 Copenhagen Specific Information:
  Outbound Copenhagen:
(a) All Passengers should present themselves at DHL CPH Hub Security (Kystvejen 24, Phone: +45 32 48 48 48) 90 minutes prior to departure and show a jumpseat ticket. CPH Security Officer, after verifying the Passengers’ identity and jumpseat approval, allocate a boarding number, stamp off the boarding pass and sign it.
(b) The Passenger should then proceed to the airport security entrance at CPH Airport, via Terminal 2/ Entrance from Vestvej; Staff Entrance West/ Airport office (open 24 hours). Ensure to be there latest 60min prior to STD. Take immediately right to security control.
(c) Oversized luggage/ Oversized suitcases must be screened at check in counter 156, next to the Staff Entrance West; 07:00-23:00 Luggage to be handed over to staff at check-in counter 156, then you must go to Staff entrance West for access to Airside, luggage can be picked up; 23:00-07:00 Luggage must be brought to Staff entrance West, after security check, you must go to check-in counter 156 (airside) for screening, a security officer will escort you; Notice: luggage is transported to aircraft by the crew -> crew must inform check-in staff, before handing over the luggage. Luggage will undergo a special check. If luggage contains any items that does not meet the normal "Carry-on luggage" standards, then the luggage must be picked up by a separate DHL transport. Then proceed to the "remote police Control / passport control": -> Push the green button -> Wait for police contact -> Present your ID -> Wait for green signal
(d) Follow the crew bus pick up signs. Use the DHL marked telephone with a direct line to flight watch to request a crew bus. They will bring you to flight watch or directly to the airplane.
  Inbound Copenhagen:
(a) All Passengers entering CPH via jumpseat must go through Immigration and Customs clearance. It is illegal to exit through the DHL building.
(b) NOTE: All inbound umpseaters (except Uniformed Crew / ACM's) must be able to present their JS-ticket / Boarding Pass on request!
(c) NOTE: During the time, Saturday at 02:00am until Sunday at 18:00pm, there are no possibilties for jumpseats with exception of uniformed Crew / ACM's . However crew transport to/from the Crew Entrance/Exit has to be ordered via CPH NCG in advance The crew bus will drive you to the Airport Office. Proceed through "passport control / remote police control": - Push the green button, - Wait for police contact , - Present your ID - Wait for the green signal. Then you'll pass through the usual custom exit (green only) CPH Airport main gate or if there is a need for a red exit proceed to main customs exit in terminal 3. Take a left and leave Terminal 2 via the exit to Vestvej
  Transit Copenhagen:
(a) If a Passenger is in transit in CPH, he must remain on the aircraft or wait in the designated crew area until departure of the flight.
  NON COMPLIANCE TO THE ABOVE PROCEDURES WILL BE REPORTED TO THE LOCAL AUTHORITIES IMMEDIATELY.
4.2.4 Outbound London Heathrow:
(a) Jumpseat travel is restricted to crew members only in possession of a valid crew ID
(b) Crew members report to LHR AVI security reception 90 minutes before scheduled departure time;
(c) Crew members will be escorted to the warehouse to have their bags x-rayed and then will be escorted to the rest room: and
(d) A coach company (such as CCH) will be contacted to collect and transport crew members via security gate nine to the correct aircraft stand.
4.2.5 Inbound London Heathrow:
(a) Jump seat travel is restricted to crew members only in possession of a valid crew ID
(b) LHR AVI will be alerted to inbound crew members by EUNCC.
(c) A coach company (such as CCH) are informed of the ETA of the aircraft on stand and should be in attendance to pick crew members up; and
(d) Crew members will be transported via gate nine to their choice of destination. Each crew member who is required to comply with immigration formalities (including those who have not arrived from an EEC country) are required to go directly to immigrations
4.2.6 Inbound East Midlands:
  All arriving British, EU and Non-EU Jump Seat and Other Passengers are presented to the UK Border Force and Passport Control Desks in the Main International Arrival Hall.

Procedure for the transport of all Terminating Jump Seat and Other Passengers at DHL EMA HUB to be taken to UKBA Immigration point in the Main Arrival Terminal EMA.

Exempt from this procedure :-
Arrivals from ABZ, BFS, DUB, EDI, GCI, JER, IOM, LHR. LTN, SNN ( UK or Common Travel Area ).
All Operating Flight Deck Crew.
All Transiting Flight Deck Crew and Jump Seat / Other Passenger.

Included in this procedure :-
All other Jump Seat and Other Passenger including Air Crew and DHL Staff Terminating their journey on arrival at EMA.

Process :-
DHL Ramp Operations to provide a driver and bus to meet all inbound Aircraft included in this new procedure imposed by UKBA Immigration.

DHL NCC to provide a list of all Jump Seat / Other Passengers included by flight number who need to be collected from the arriving Aircraft for transport to Immigration.

Once you have cleared passport control you can either :-
Exit the Airport through the Main Terminal. ( No Further transport provided by DHL)
Return to the DHL bus to be transported back to the DHL EMA HUB.
4.2.7 In and outbound UK region:
  Following the Joint Terrorism Analysis Center's decision to change the UK threat level from Critical to Severe, the following aviation security measures apply at all UK airports. These arrangements apply to all ACM/jumpseat Passengers starting their journey at a UK airport and to those transferring to or from international flights at a UK airport.

Note: due to a special dispensation (local agreement) the following restrictions are not applicable to DHL/EAT positioning Aircrew and Engineers operating out of EMA hub:

Each Passenger is permitted to carry ONE item of cabin baggage through the airport security search point. The dimensions of this item must not exceed: a maximum length of 45 cm, width of 35 cm and depth of 16 cm (17.7"×13.7"×6.2" approx) (including wheels, handles, side pockets etc.). Other bags, such as handbags, may be carried within the single item of cabin baggage.

All items carried by Passengers will be x-ray screened. No liquids of any type are permitted through the airport security search point, other than the following items:

Essential medicines in liquid form sufficient and essential for the flight (e.g. diabetic kit), as long as verified as authentic. (Note: The definition of liquids includes gels, pastes, lotions, liquid/solid mixtures and the contents of pressurized containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols, etc.). To help their progress through search points, Passengers are encouraged not to include items capable of containing liquids (e.g. bottles, flasks, tubes, cans, plastic containers etc.) in their cabin baggage.

All laptops and large electrical items (e.g. large hairdryer) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag.

In addition to the above, Passengers boarding flights to the USA and items they are carrying, including those acquired after the central screening point, will be subjected to a secondary search at the gate Any liquids discovered will be removed from the Passenger.
4.2.8 Outbound Dublin:
  All jumpseaters not holding a crew badge need to report latest at 15:00 local time at the airport security desk to apply for an airside access badge with a DHL escort person on the day of travel.
4.2.9 Outbound Barcelona:
  It is mandatory that all Jumpseater names are provided to the airport authorities by noon on day of departure in order that ramp access is guaranteed. For flights departing on weekends names have to be provided to the airport authorities by Friday noon.
4.2.10 Transit Procedures Paris:
 

INBOUND CREW (NON-SCHENGEN ONLY):

CREWS WILL BE PICKED UP RAMPSIDE AND DROPPED ON T3 INTERNATIONAL SIDE. EXIT VIA CORRIDOR AF910/AF810 WITH YOUR LUGGAGE ON HAND AND GO THROUGH POLICE BORDER VIA THE CREW LANE AND CUSTOMS CHECKS. BUS PARKS IN FRONT OF T3 ARRIVAL AREA AND PICKS UP THE CREW, TRANSPORT TO THE HOTEL.

 

INBOUND CREW (SCHENGEN ONLY):

CREWS WILL BE PICKED UP RAMPSIDE AND DROPPED ON T3 SCHENGEN SIDE. EXIT VIA CORRIDOR AF772/672 WITH YOUR LUGGAGE ON HAND AND GO THROUGH CUSTOMS CHECKS. BUS PARKS IN FRONT OF T3 ARRIVAL AREA AND PICKS UP THE CREW, TRANSPORT TO THE HOTEL.

 

COMMERCIAL POSITIONING:

CREW IS TO BE DROPPED OF AT NOVOTEL Convention & Wellness (located Allée des Vergers / Roissy en France). CREW HAS TO CALL CDG GATEWAY OPERATIONS (NCG HUB), WHO WILL ARRANGE THE TRANSPORT WITH AIRPORT SHUTTLE ONE.

 

OUTBOUND CREW:

REWS WILL BE PICKED UP DIRECTLY AT THE HOTEL BY THE AIRSIDE TRANSPORT PROVIDER AIRPORT SHUTTLE ONE. WHILST ATTEMPTING TO ENTER SECURITY CONTROL IN CDG, THE FLIGHT CREW ARE SUBJECTED TO A SEARCH WHICH NOW INCLUDES ALL FORMS OF LIQUID WHICH WILL BE INDIVIDUALLY SEARCHED BEFORE THE CREWS ARE ALLOWED TO ENTER THROUGH SECURITY CONTROL. FOR COMMERCIAL POSITIONING TO CDG, A CREW SHUTTLE COMPANY WILL PICK UP THE CREW 1H30 BEFORE STD AT THE HOTEL.
4.2.11

Jumpseat procedure for CGN
 

Differentiate in 2 groups of Jumpseater:

  • (1) On-Duty Flight crews and Dead Head Crews

    (identification is the Flight Crew Badge)

  • (2) Jumpseats without Crew Badge

    (identification is the Jumpseat Ticket)

procedure of persons in group 1:

please use the Crew Gate on Terminal 1 /Crew Gate A1, after passing the control line call NCG Flightwatch (+49 (0)2203-479401) and we will pick you up in front of the Crew Gate on Airside.

procedure of persons in group 2:

pick-up point will be at Terminal 2 / Gate D72.

After calling NCG Flightwatch (+49 (0)2203-479401) you have to go through the normal Passengers control line on Terminal 2

(Important: at the control line are the normal luggage regulations apply: Under the current rules, you can carry as hand luggage, liquids in individual containers with a capacity not greater than 100 ml and contained in one transparent re-sealable plastic bag of a capacity not exceeding one liter. Liquids cover gels, aerosols, pastes, lotions, liquid/solid mixtures and other items of similar consistency, such as drinks, toothpaste, soups, syrups, perfumes, shaving foam, etc.)

After passing the control line looking for Gate D72 which is well signposted.

On the Gate please wait for the pick-up by DHL staff.
4.2.12

Inbound jump-seat passenger process LTN
 

Scope

To insure that all jump-seat passengers are processed correctly upon entry into LTN.

Definition

A passenger is defined as anyone that is NOT flying the aircraft including transiting crew. Loadmasters with an Aircrew pass are classed as operating.

Process

  • Ramp team to check LTNOPS email for jump-seat tickets at the very start of the shift. Also check with LEJ Dispatch for any last minute changes and request passenger manifest.
  • When the flight arrives, the attending Ramp Supervisor needs to verbally check with the operating crew if anyone on board are transiting/deadheading
  • If there are any passengers (PAX) then the attending Ramp Supervisor needs to contact Swissport at least 1 hour prior to flight arrival who will arrange transport to passport control at the main terminal building in order to ensure their passport scanned. If Swissport are not available, the company vehicle is to be used.
4.2.13 Outbound Oslo on weekend
 

please be informed that DHL OSL GTW is not covered by staff for Airside Transport in same way as during week, therefore and Jumpseat Passengers or Crew need to call themselves the airside transport under Avinor Crew Bus +47 91704205 early enough!

No flights will wait for missing Passengers, unless specifically authorized by the EUNCC Duty Manager.
4.2.14 Outbound Vienna
 

Unless arriving together with the operating pilots, all Passengers must present themselves latest 45 minutes prior to the scheduled departure time at the bus gate C71. From there a bus will take all Passengers to the aircraft 45 minutes before the scheduled departure time. Should there be no bus please call the handling agent AAS (+43 664 8357526).

In case of any other issues call the DHL Airside Supervisor on duty (+43 664 1441238).

 

 

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5.

Conditions of Travel
5.1 Passengers must be dressed in smart or casual business dress or other appropriate attire. T-shirts, shorts, sandals and comparable attire are expressly forbidden. Smart business dress is mandatory on transatlantic flights. Failure to comply with the dress code could result in denied boarding, (LATAM Region refer to 9.2).
5.2 Smoking on board all aircraft is strictly forbidden, whether in flight or on the ground. Passengers shall be free of the influence of any intoxicating substance.
5.3 Passengers must comply with Immigration/Customs rules on arrival and departure at all airports and are responsible for acquiring all necessary visas and other entry/departure documentation, including paperwork supporting any required immunizations. Any cost incurred by the carrier as a result of noncompliance will be the responsibility of the employee and/or the authorizing manager and will be recovered as required.
5.4 All applicable airport taxes are to be paid for by the passenger, as required. The rate of such airport tax will be available on request.    
5.5 All Passengers (internal & external) accept the submission of personal data as required by applicable governmental regulations (passport data) to allow processing of APIS / GENDEC to other countries`s authorities e.g. US CBP or UK Home Office

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6.

Priority Code List
6.1 Subject always to the restrictions set out at paragraphs 5 to 7 below, Passengers will be allocated tickets to travel following a jumpseat request in the following order of priority (highest priority first):
6.1.1 Priority Code 1
  Aircrew on duty, DHL Loadmasters on duty, DHL Engineers on duty, grooms on duty, training/checking crew members on duty, cargo attendants/grooms required on a charter flight (*), CAA Officials on check duty;
  (*) If non DHL employee, also subject to high level authorization from Airline Senior Management.
6.1.2 Priority code 2
  Required operational positioning of aircrew, engineer or loadmaster from base to duty station (before duty), operational positioning of groom/cargo attendant on a charter flight (*)
  Final decision by concerned Airline Crewing Dept.
  (*) if non DHL employee, also subject to high level authorization from airline senior management.
6.1.3 Priority code 3
  Aircrew, engineer or loadmaster, operationally required commuting ex home to duty station
  Final decision by concerned Airline Crewing Dept.
6.1.4 Priority code 4
  DHL auditors, DHL regional training and auditing staff for audit, inspection and ground training
6.1.5 Priority code 5
  Aircrew, engineer or loadmaster, returning to base after duty, dispatch familiarization flights
6.1.6 Priority code 6
  aircrew, engineer or loadmaster commuting home after duty, DHL staff on business travel (*)
  (*) only with approval from responsible Sponsor
6.1.7 Priority code 7
  Familiarization flights or other reasons (*)
  (*) only with approval from responsible Sponsor
6.2 In the event of two or more requests for travel within the same priority level, the decision of NCC Duty Manager as to who should travel shall be final (regardless of whether tickets may have already been issued). For the avoidance of doubt, the issue of a ticket is not a guarantee of right to travel.

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7.

Sectors / Routes with Restrictions
  Notwithstanding the Priority Codes set out in paragraph 6 above, the following sectors/routes have either temporary or permanent restrictions regarding jump seat travel. The categories of Passengers listed are the only ones permitted to travel on these sectors/routes, with the highest priority first:
7.1 USA/New York John F. Kennedy Airport (JFK) and Cincinnati Airport (CVG):
7.1.1 All jumpseat requests have to be submitted at least 72 hours prior to departure and a passport copy needs to be sent to eujumpseat@dhl.com also 72 hours prior to departure to ensure APIS data transmission through the operating Carrier
7.1.2 The jumpseat travel on ALL operators on US bound flights is restricted to US citizens and to those persons who carry a valid entry visa (C1 Crew Visa for Crew / B1 Business Visa for others). An ESTA approval is NO visa and cannot be used for jumpseat travel. Travel without visa will lead to fines to the carrier, DHL and ALSO the individual of up to 5000 US$ 
7.1.3 Until specifically announced, travel on the routes to the USA on aircrafts operated by European Air Transport Leipzig GmbH (EAT) is limited to EAT staff and specifically registered Loadmasters and Flying Spanners. Other DHL staff are not permitted to fly and will face serious immigration issue & fines in case of travel. Responsibility to adhere lies solely with the travelling person.  
7.2 Tel Aviv (TLV):
7.2.1 All travelers need to adhere to the current immigration rules of Israel and check for possible Visa requirements
7.2.2 All regular Jumpseat Requests should be received by the jumpseat system 24 hours prior to departure in order for security to be able to perform a security check and inform Israel CAA
7.3 Istanbul (IST):
7.3.1 All jumpseat requests have to be submitted 48 hours prior to departure. A passport copy needs to be provided to EUNCC Leipzig via eujumpseat@dhl.com
7.4 Bahrain (BAH) and Lagos (LOS):
7.4.1 All jumpseat requests have to be submitted at least 72 hours prior to departure and a passport copy needs to be sent to eujumpseat@dhl.com also 72 hours prior to departure
7.5 Barcelona (BCN):
7.5.1 All jumpseat requests have to be submitted at least 24 hours prior to departure. For flights departing on weekends requests have to be submitted 72 hours prior to departure.  
7.6 Larnaca (LCA)
7.6.1 No jumpseating possible on the Bridges / TNT flight ex / to LCA allowed. Only on DHL operated flights jumpseating is possible
7.7 Chisinau (KIV)
7.7.1 No jumpseating possible on the Bridges Chartered flights ex / to KIV allowed. Only on DHL operated flights jumpseating is possible
7.7 Tunis (TUN)
7.7.1 No jumpseating possible on the Bridges Chartered flights ex / to TUN allowed. Only on DHL operated flights jumpseating is possible
7.8 Minsk (MSQ)
7.8.1 No jumpseating possible on the Bridges Chartered flights ex / to MSQ allowed. Only on DHL operated flights jumpseating is possible

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8.

Feeder Operators
8.1 For DHL feeder operators, only the following persons are permitted on board such flight as jump seat Passengers:

1.Operating crew/engineer;
2.Operator’s training pilot or Operator’s positioning crew/engineer;
3.CAA Official;
4.DHL staff on business (as per signed wet lease/air charter agreement) (*);
5.Operator’s commuting crew/engineer;
6.Operator’s management staff on business.

(*) DHL staff on business requests will be processed via the DHL jumpseat
system for the issue of a DHL boarding pass/ticket.

The feeder company remains responsible for compliance with applicable Immigration/Customs/Security Regulations at airports and in respect of restrictions on prohibited articles on board.

This Jumpseat Policy prohibits the carriage of other categories of persons.

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9.

Notes
9.1 For LATAM region it is not applicable that a Passenger may be refused travel at any time up to the departure of the A/C in the event that hazardous goods are accepted as cargo on the same flight.
 
9.2 For LATAM Region Passengers must observe appropriate dress code according to his/her function on board and maintain the required conduct and respect with the crew and with other passengers authorised to fly and within the company premises.

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Policy published by Network Airside Europe on 10 Oct 2023.